Natural Trade delivers to the UK, European and international customers. We do not deliver to P.O. boxes. Prices quoted for delivery are for delivery in the UK unless otherwise stated.
UK Standard 2nd Class: Usually 2 - 5 working days to any UK address including Channel Islands and Isle of Man. Allow up to 14 working days for delivery. FREE SHIPPING uses this class.
UK Standard 1st Class: For delivery the following working day. Orders must be received before 9am (UK only).
Europe: Standard Airmail Delivery - Usually 4-9 working days. Allow up to 21 working days for delivery.
International: Standard Airmail Delivery - approximately 7-14 working days. Allow up to 21 working days for delivery. Any fees charged by customs are the sole responsibility of the customer.
IMPORTANT: Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders and 30 days for International orders. Though it is highly unlikely for deliveries to take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed.
For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel. Natural Trade Ltd is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
We believe that once you have placed your order you will want to receive your goods as soon as possible, so we endeavour to post them to you either on the date of order or the next working day. Note: Delivery to rural addresses may take an additional day or two. In the event that a product that you have ordered is out of stock, we will contact you immediately. If you place multiple orders within a short period of time (generally 24-48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, we will send you a confirmation e-mail to advise there is more than one parcel.
WRONG ADDRESS / CORRECTIONS
We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery which we will add to your order. Note that we will do this independently of our free delivery offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery charges to re-deliver your order to a corrected address. If you would like any additional information about deliveries to the UK or internationally, please, contact us.